Q1: What countries do you ship to?
This site is open to residents in the United States, Canada, and Asia. Shipping to Australia has been suspended temporarily until further notice.
Please visit my Etsy shop below if you are located in the United Kingdom or Europe!
https://www.etsy.com/shop/fromteafaire
Please triple check your address during checkout!
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Q2: What shipping options are available?
I offer two methods of shipping for domestic and international orders: 1) "Standard Letter Mail", and 2) "Shipping Level-Up":
1) "Standard Letter Mail"- USPS First-Class Mail, NO TRACKING, for flat pieces eg. stickers, art prints, etc.
2) "Shipping Level-Up"- USPS First-Class Package, WITH TRACKING, for non-uniform pieces eg. charms, etc. or if you would like the convenience of knowing the whereabouts of your package at all times.
Customers are responsible for any customs fee and import taxes that may apply.
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Q3: How long will it take to ship out my order?
A: Depending on the volume of orders, I strive to process orders within 1-3 business days. You will be notified via email when your package has been shipped. Orders with tracking will include a tracking number.
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Q4: When can I expect to receive my order?
A: According to the USPS website, it will take orders 2-5 business days to arrive at destinations within the USA, and 6-20 business days to arrive internationally depending on the country.*
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*NOTE: Please be aware that due to the COVID-19 pandemic, there may be delays in delivery time. I am not responsible for delayed/lost packages once it has been shipped.*
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Q5: What is your return/refund/exchange policy?
A: If you would like to cancel your order, please contact me within 3 hours of your purchase and I will refund your order. After that period I will not be accepting refunds, returns or exchanges.
If there is anything incorrect with your order and/or if it arrives heavily damaged, please contact me asap. I will ship replacement(s) if customers are willing to pay 50% of the shipping costs.
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Q: My concern isn't listed here...
A: Please connect with me via the Contact page or DM me via Instagram with additional questions, thank you! :D